Windows Chrome users: Issues with board zoom

Using Chrome on Windows?

We've had a few reports of Conceptboard users experiencing issues with their board when they are using the 32-bit version of Chrome on a 64-bit Windows installation.

The board may zoom to an empty area or randomly zoom in and out of content. Follow these steps to figure out if this affects you and how to fix it. 

Check which version of Chrome you have

To check which version of Chrome you’re using, type chrome://help in the menu bar, or click the menu button at the top right corner of the browser, then on Help > About Google Chrome. 


Look at the version number for Chrome. If you see “(64-bit)” after the version number, you’re using a 64-bit version of Chrome.

 If you just see an 'm', or no other information, you're using a 32-bit version of Chrome. 

How to Switch to the 64-bit version of Chrome

To update, please visit the Chrome for Windows download page. After clicking the download link, make sure the it says “64-bit” under “Download Chrome for Windows.” 

If it doesn’t say 64-bit, click the “Download Chrome for Another Platform” link on the page and select the 64-bit version of Chrome.


Close Chrome and run the installer you just downloaded. It will automatically install the 64-bit version of Chrome. All your data, settings, and browser extensions will stay intact, Chrome will only upgrade its program files.

Visit the “About Google Chrome” page again after the installer is finished and it should now say you’re using the 64-bit version of Chrome. 

Need permission to update Chrome?

There are many reasons to update your Chrome browser. According to Google, the 64-bit version is more secure and twice as stable, with half as many crashes as the 32-bit version on normal web pages. 

If you need to have an IT administrator approve the update, please switch over to Internet Explorer or Edge browser to continue working in Conceptboard until you are able to update Chrome.  You can see an overview of the differences between browsers features here. 


Was this article helpful?
0 out of 0 found this helpful