Video or audio conferencing is a great collaboration tool for distributed teams. Conceptboard supports video and audio conferencing in most modern browsers. You can use this feature with Chrome, Firefox, Edge and Safari. Be aware that on mobile-devices conferencing is only available in Safari.
| Important: Video/audio conferencing as well as chat can be enabled or disabled by team administrators in Team settings. Conferencing is only available to our PRO users, and is not present on free boards |
| Please note: If you use a Conceptboard Dedicated service or Conceptboard On-Premises solution the video/audio and screen sharing options might be disabled. |
How to turn on video or audio chat
Any board owner or editor (depending on the management settings) can start a conference call. Please make sure your browser allows video and audio (see above). Click on the phone icon at the bottom right corner of the board.
The conferencing dialog will open up and show you a blue button saying 'Join meeting'. Click the button to start a conference. At this stage, you can also test your audio and video quality, add a virtual background, or adjust additional parameters in the settings ("screw" icon)
Conferencing Call: In Progress
Once the conference call has started, you can navigate your participation with the help of the control panel, such as:
- turn video on/off or un/mute your microphone
- you can de/activate screen sharing
- raise your hand
- see other participants
- adjust you view and settings
- leave the call
Control Panel: Screen Sharing
Screen sharing allows you to choose what exactly you wish to share with other participants: a browser tab, window or the entire screen
Control Panel: Participants
Participants tab allows you to create a breakout room for group collaboration
Control Panel: View Toggle
The view toggle provides different modes of displaying your participants' and your own window
Control Panel: Settings
Apart from standard parameters, the settings tab allows you to adjust your moderation preferences, such as if you wish everyone or only recorder to follow your movements on the board
When a conference call is in progress, call initiator can use additional moderation actions
Join an ongoing conference
If there is already a conference call happening in the board, a red bubble next to the telephone icon in the bottom right corner will tell you so.
Google Chrome video/audio chat
After clicking on the phone or video icon, a pop up window will appear on the upper left asking to use your camera and/or microphone. Click "Allow" or "Allow this time" and your video or audio feed will turn on automatically.
Mozilla Firefox video/audio chat
After clicking on the phone or video icon, a pop up window will appear on the upper left asking to use your camera and/or microphone. Click allow and your video or audio feed will turn on automatically. Click the dropdown and choose "Always Share" for Firefox to remember your settings.
If you have accidentally clicked outside the Permissions window, click the small microphone icon to bring up the settings dialog again.
Go back to the board tab and click "Share screen." You may have to click the small screen-sharing icon in the upper left if it does not pop up. Click "Share screen".
Safari for video/audio chat
After clicking on the phone or video icon, a pop up window will appear on the top asking to use your camera and/or microphone. Click allow and your video or audio feed will turn on automatically.
Hint: If you are having trouble getting video/audio to work in Safari, please make sure to whitelist Conceptboard in any ad-blocker extension you use.
I cannot join a conference - what is going wrong?
Sometimes the button to join or call a conference is disabled. Here are possible reasons for this to happen:
- The Board owner does not have a PRO account
- Device issue - the plugin we use for conferencing does not support your browser
- You do not have allowed media access to your device
- The board you are working on is embedded in an integration or browser which does not support the video conferencing capability.
If you cannot solve the problem yourself, please contact us at support@conceptboard.com.
How many people can use the conferencing at the same time?
The number of participants in each session is limited by client-side bandwidth, device, and CPU limitations for processing vast amounts of video and audio streams.
The conferencing supports up to 25 users both publishing and subscribing in the session. Please make sure everyone is wearing headphones to minimize feedback on the calls.
The limit for video streams in conferencing is 6 streams.