Account Page for Free Users

 As a free user, you have all of the basic features that are necessary to be able to work with Conceptboard. You can work with others in a board but you cannot be part of a team or add other users to your team.

Edit Profile Tab


The 'Profile Settings' tab is the same for all users. Here, you can:

  • Upload a profile picture
    • Other users will be able to see your picture when you are active in boards and next to comments you create
  • Change your short description and contact information
    • This is visible to all of your contacts
  • Change or activate your email address
    • Your email address is not visible to your contacts
    • It is used for logging in 
    • Don't forget to activate your email address to be able to receive alerts via email
  • Change your language preferences
  • Set the frequency of your board alerts
    • You can change the settings to the appropriate time frame for when to receive alerts
  • Subscribe or unsubscribe from account emails and welcome tips. We are required to send out emails regarding changes of your account status 
  • Connect other services and social media accounts 
  • Change your password

Make sure to click save when you're finished.


Mail from Conceptboard


After signing up, you'll receive our "Getting Started" welcome tips via mail to help you get to know Conceptboard.  Also, we'll inform you about important product and service updates.
If you don't want to receive our "Getting Started" guide and Service Updates via mail, you can simply disable them by switching this toggle to "Off". You can also unsubscribe from receiving these mails by clicking the "Unsubscribe" link in any of these mails already received from us.


Connected Services

If you signed up with a social login, that option will already be connected to your account. You can connect multiple accounts to use to login to Conceptboard, or you can use an email/password combination. 

You can connect your Google and Salesforce accounts to use with our app integrations. 

Disconnect Services from your Account

A list of already connected services will be shown under the Connected Services section. Click on the toggle to the right of the service to disconnect it. There will be a dialog that pops up to confirm that you wish to disconnect.

Change Password

Click on the dropdown of the Change password section to open the dialog. Make sure to click on the Change password button to save it. Be aware of the password requirements:

  • At least 8 characters
  • At least 1 uppercase character
  • At least 1 number (0–9)
  • At least 1 special character (e.g. ? / !)

Plan & Payment Tab

Basic Users

Basic users who have never gone through our 30 day free trial can sign up to try it out directly from their Plan & Payment tab. Simply click the Try Team button and confirm that you would like to start the trial! For more details about the trial, check out our Free Trial FAQ's

Please note that your account will be paused at the end of the trial if payment details aren't added to your account. You can downgrade again to the free plan. 

Downgraded Users

Users that have downgraded from a professional account will see an overview of their previously active professional subscription.

You can reactivate your account at any time. Once you reactivate your account you will be able to update payment information, change the number of users, and billing cycle. Please see our Billing FAQ's for more information.

If you need to delete your account, you can do so via the link at the bottom of this section. Confirm with your password and click 'Delete user account'. 

Note: Deleting an account will delete all of your data. This action cannot be undone.

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